Six sigma case studies in healthcare

August There was no clearly defined inventory control procedure.

Six sigma projects in healthcare industry

Solutions included making alcohol hand rubs and hospital-approved lotion more available, providing education and encouragement, establishing an infection control hotline to report non-compliance, and holding physicians accountable. She also designs and deploys the business process improvement program, facilitates cross-functional process improvement initiatives, and also develops a framework for prioritizing process improvement initiatives. Working toward a goal of increasing the observed rate of compliance from The final prices may differ from the prices shown due to specifics of VAT rules Rent the eBook Rental duration: 1 or 6 month low-cost access online reader with highlighting and note-making option can be used across all devices About this book This book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The year project has won national awards for changing doctor behavior while maintaining a safe and highly satisfied patient population. In the first year of Operation Takeoff, The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. This resulted in a reduction in gross days revenue outstanding by 2. Initial patient evaluations were dictated and transcribed. Once a sample had been drawn and tested, the electronic health record system did not recognize the addition of another lab test to it. Practices implemented to address root causes included guidelines development, practitioner education, utilization management oversight, credentialing and practice protocol oversight, and quality management oversight. Patient records needed to be accessible at any facility in the system, regardless of where the patient first entered the system, in order to avoid the creation of duplicate records.

Anderson Cancer Center launched a project to decrease the amount of time it took for clinicians to locate patient information. Practices implemented to address root causes included guidelines development, practitioner education, utilization management oversight, credentialing and practice protocol oversight, and quality management oversight.

Six sigma healthcare examples

Furterer developed and deployed the Enterprise Performance Excellence Center program for two hospitals in south Florida which facilitated hospital-wide operational improvements across clinical and non-clinical processes. March The organization-wide lean curriculum at Barnes-Jewish Hospital combines an education program for all employees with focused improvements in value streams. Within two years after landing his first job, he received two promotions and tripled his salary. This resulted in wasted time and missed opportunities to see additional patients. Charles Hospital, Port Jefferson, NY, began to explore ways to recognize and improve the reporting of pre-empted errors. Key causal drivers identified by root cause analysis included lack of evidence-based guidelines, lack of evidence-based education for practitioners, lack of practitioner knowledge and commitment to evidence-based practices, and lack of practitioner buy-in about changing entrenched healthcare decision making. The claims were being denied because SMDC had not obtained prior authorization for the tests. A Six Sigma waste reduction project was launched to reduce the defect of unused supplies discarded upon discharge. Many times the lab was not notified of the added test. Determining that certain categories in the clinical interventions performed by pharmacy and the MAR medication administration record communications generated by nursing could appropriately be recognized as pre-empted medication errors, the team launched a project to: 1 provide a process to ensure the correctness of the MAR on a daily basis, 2 accurately capture clinical interventions performed by the pharmacy staff, and 3 simplify the process to communicate MAR corrections from the nursing staff to the pharmacist. Initial patient evaluations were dictated and transcribed. Solutions included making alcohol hand rubs and hospital-approved lotion more available, providing education and encouragement, establishing an infection control hotline to report non-compliance, and holding physicians accountable. Identifying and addressing root causes led to a A project was launched to reduce denials of claims for high-tech imaging tests ordered by non-SMDC providers by 85 percent.

Using computer simulation of a number of feasible scenarios, the team determined the best possible allocation of available resources operating rooms and beds to meet the accepted criteria and estimated the implementation cost of different options.

The center launched a project to decrease the wait time for urgent appointments by 10 percent and bring patients in for urgent care in fewer than seven days.

dmaic examples in healthcare

A Six Sigma waste reduction project was launched to reduce the defect of unused supplies discarded upon discharge. Root cause analysis uncovered three primary reasons for non-compliance: takes too much time; dry, cracked hands from too much washing and use of soap; and a non-supportive culture.

May March Principles of management science and operations research helped address the issue of capacity analysis and patient flow in the complex surgical facility.

lean six sigma healthcare project examples

The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. Patient records needed to be accessible at any facility in the system, regardless of where the patient first entered the system, in order to avoid the creation of duplicate records.

Cross-functional teams were used to identify potential savings and operational efficiencies. Er Abstract: A not-for-profit healthcare system found that adherence to clinical quality observed metrics for inpatient heart failure discharge instruction was consistently below national standards.

Six sigma in hospitals ppt

The center launched a project to reduce the number of instruments in major operating room sets by at least 50 percent over a four-month period for abdominal colectomies removal of a portion of the colon and proctectomies resection of the rectum. Process improvements have reduced workers' compensation costs, increased productivity, and improved patient safety. The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. This occurred approximately 37 percent of the time and resulted in additional work, wasted time, and decreased customer satisfaction. Identifying and addressing root causes led to a Furterer developed and deployed the Enterprise Performance Excellence Center program for two hospitals in south Florida which facilitated hospital-wide operational improvements across clinical and non-clinical processes. Anderson Cancer Center were unable to schedule skin screening appointments in a timely manner. March The organization-wide lean curriculum at Barnes-Jewish Hospital combines an education program for all employees with focused improvements in value streams. This resulted in a reduction in gross days revenue outstanding by 2. News for a Change, April
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Quality in Healthcare